Clear expectations on both sides keep claims rare. Here is how the process works.
Grades and quantities are confirmed on the quotation and packing list — that document is the reference for any claim.
Inspect within the agreed window after arrival and report issues with carton photos and panel serials/labels.
Verified transit or grading issues are resolved per the order confirmation — replacement, credit or negotiated remedy.
Your sales engineer owns the claim end to end — no ticket queues.
Warranty claims are checked against the original inspection record so outcomes are predictable and documented.
